Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at nicolepringle@pringlecraftco.com.
Once your return is approved, we will provide the return address and shipping instructions.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at nicolepringle@pringlecraftco.com.
Damages and issues
Please inspect your order when it arrives. If you notice damage, a defect, or an incorrect item, please notify us within 7 calendar days after delivery at nicolepringle@pringlecraftco.com. Include your order number, a description of the problem, and clear photos of the item and packaging.
We will review the issue and provide an appropriate remedy, which may include a replacement or refund. This reporting request does not limit your rights under applicable consumer law.
Exceptions / non-returnable items
Custom and personalized products are final sale and cannot be returned or refunded for a change of mind. Customers are responsible for checking names, spelling, sizes, colors, and design details before approving their order.
This does not prevent us from addressing an item that arrives damaged, is defective, or differs from the approved order. Please contact nicolepringle@pringlecraftco.com with your order number and photos so we can review the issue and provide an appropriate remedy. This policy does not limit your rights under applicable consumer law.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nicolepringle@pringlecraftco.com.
Thank you for choosing our digital products. Your satisfaction is our top priority. Please read the following policy carefully before making any purchase.
1. Refund Policy:
Due to the nature of digital products and the fact that they cannot be returned, we generally do not offer refunds once the purchase is made. We encourage you to thoroughly review the product details, specifications, and any available demos or previews before completing your purchase.
However, we understand that exceptional circumstances may arise, and we will assess refund requests on a case-by-case basis in accordance with the following conditions:
Product Defects: If you encounter any technical issues or defects with the digital product that render it unusable, please contact our customer support team as soon as you notice the issue.
. We will investigate the issue promptly and provide either a replacement or a refund, at our discretion, if the issue is deemed to be caused by the product itself.
Unauthorized Purchases: If you believe that an unauthorized purchase has been made using your account, please notify us immediately. We will investigate the matter thoroughly and may issue a refund if the purchase is found to be unauthorized.
2. Return Policy:
As digital products cannot be physically returned, our return policy applies only to cases of product defects or unauthorized purchases, as outlined above in the Refund Policy section.
3. Contact Us:
If you have any questions or concerns regarding our Return and Refund Policy for digital products, please feel free to contact us at
Trade name: Pringle Craft Co
Phone number: 817-616-1329
Email: nicolepringle@pringlecraftco.com
Physical address: 5100 Beautyberry Dr, Crowley, TX 76036, United States
. Our customer support team will be happy to assist you and address any issues you may have.
4. Changes to the Policy:
We reserve the right to modify or update this Return and Refund Policy for digital products at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our practices.
By completing a purchase of our digital products, you acknowledge that you have read, understood, and agreed to abide by the terms of this Return and Refund Policy.